WhatsApp channel
How nicoolAI behaves in WhatsApp, what makes this channel different, and how attachments and Google Drive links are handled.
WhatsApp is the most natural home for nicoolAI.
It is the closest fit for the product's intended feel: personal, continuous, grounded, and easy to return to.
Getting started
To get started with WhatsApp, message nicoolAI directly on WhatsApp. This is the fastest path into the product if you want the most natural ongoing conversation surface.
What makes WhatsApp different
WhatsApp is the most message-native channel in the product.
That means:
- continuity matters more than interface chrome
- short turns usually work better than formal responses
- the channel should feel like an ongoing relationship, not a helpdesk flow
Identity and conversation shape
At runtime, WhatsApp identity is resolved from the sender identifier in the webhook payload.
In practice, that means:
- the sender phone or sender ID is the core identity input
- incoming and outgoing messages are both persisted against the WhatsApp conversation
- the inbound webhook path is the important operational path for this channel
Attachments and media
WhatsApp can carry more than text.
The runtime inspects inbound payloads for media such as:
- documents
- images
- video
- audio
- generic files
If attachment ingestion works, nicoolAI can use those files in the conversation flow instead of pretending everything was plain text.
Google Drive links in WhatsApp
Google Drive links are also detected in WhatsApp message text.
If the runtime can map the WhatsApp user to a linked nicoolAI user with a valid Google Drive connection:
- the link is hydrated
- nicoolAI gets mounted document context from the linked file
If not:
- the runtime creates a pending Google Drive auth request
- the user is pointed to the Google Drive connect flow
See Google Drive for the connector-side details.
What good use looks like
WhatsApp is best when:
- the conversation should stay lightweight and ongoing
- the user wants the agent close to everyday life
- nicoolAI should feel persistent without becoming formal